General terms and conditions of the company
TenCorp s.r.o.
- Karla IV. 54
- 530 02 Pardubice
- Czech Republic
- ID: 10914960
- VAT number: CZ10914960
Hereinafter (operator)
INTRODUCTORY PROVISIONS
These terms and conditions (hereinafter referred to as the "terms and conditions") of the trading company TenCorp s.r.o., with its registered office in Karla IV. 54, 530 02 Pardubice, ID number 10914960, registered at the Regional Court in Hradec Králové, section C, file 47785 (hereinafter referred to as the "seller") regulate in accordance with the provisions of § 1751 par. 1 of Act no. 89/2012 Coll., Civil Code, as amended (hereinafter referred to as the "Civil Code") mutual rights and obligations of the contracting parties arising in connection with or based on the purchase contract (hereinafter referred to as the "purchase contract") concluded between the seller and another natural person (hereinafter referred to as the "buyer") through the seller's online store. The online store is operated by the seller on the website located at the internet address https://dhs-729.eu (hereinafter referred to as the "website"), through the website interface (hereinafter referred to as the "store web interface").
Subject of the contract
The subject of the contract is only the goods listed in the purchase contract - order. Dimensions, weight, performance, capacity and other data listed on the seller's website are non-binding data. All information is given according to the current available data, and our company does not provide any guarantee for this, nor is it responsible for any damage caused by this. The buyer has the right to verify this data with the seller before ordering, by email or in another way. The images of the products can only be illustrative (e.g. the difference in the color design or the contents of a set of several products, in which case the description of the product is decisive, where the color or the contents of the set of products are described in detail). The operator of the online store undertakes to deliver to its customers only goods in perfect condition and in accordance with the specifications or characteristics usual for the given type of goods, complying with the given standards valid in the territory of the Czech Republic.
Purchase contract
- By concluding the purchase contract, the buyer confirms that he has familiarized himself with these terms and conditions, as well as with the complaints procedure, and that he agrees with them. The buyer is sufficiently notified of the terms and conditions and the complaint procedure before placing the order and thus has the opportunity to become familiar with them.
- To order goods, the buyer fills out the order form on the website of the online store. The order for goods created on the website of the online store is a proposal for concluding a purchase contract. Before sending the order to the operator, the buyer is allowed to check and change the data that the buyer entered in the order, taking into account the possibility of the buyer to find out and correct errors that occurred when entering data into the order. Product prices are valid at the time the order is placed.
- The contractual relationship between the operator and the buyer is established by the delivery of the order confirmation (acceptance), which is sent by the operator to the buyer by e-mail to the buyer's e-mail address or in the user interface marked "order with payment obligation" . The buyer acknowledges that the seller is not obliged to conclude a purchase contract.
- The buyer agrees to use remote means of communication when concluding the purchase contract. Costs incurred by the buyer when using the communications remote means in connection with the conclusion of the purchase contract (costs of Internet connection, costs of telephone calls) are paid by the buyer himself.
Payment terms and price of goods
- The supplier reserves the right to change prices. Valid prices are confirmed to the buyer by the supplier at the time of order confirmation.
- The prices listed are valid at the time of ordering.
- The prices listed in the price list include VAT and are final.
- The seller reserves the right to make errors and changes in the stated prices in the event of a change in the exchange rate, significant inflation or in the event of significant changes in the supply conditions of manufacturers and other suppliers of goods.
- The purchase price will be considered paid only after the entire purchase price for a separate part of the delivery has been credited to the seller's account.
- The invoice issued on the basis of the purchase contract between the seller and the buyer also serves as a tax document and a delivery note.
- Ownership of the goods passes to the buyer after full payment of the purchase price and its acceptance.
- The amount for transport to the place specified by the buyer is added to the price of the goods.
- In the event that the buyer makes payment in advance and the seller is unable to ensure the delivery of the selected goods, the seller will immediately return the performance to the customer in the agreed manner.
- Please make the payment within 5 days of placing the order, if we do not receive the payment within 5 days, the order will be canceled and the penalties specified in the terms and conditions may be applied.
Order cancellation
The order can be canceled by e-mail if the existing order has been accepted and the goods have not been dispatched. In the case of later cancellation of the order, the operator is entitled to compensation for damages, especially demonstrable costs with shipping the goods.
Warranty and service
The warranty for the goods sold is provided by the seller in accordance with generally applicable legal regulations for the period specified in the warranty certificate. Unless otherwise stated for the given product, the warranty period for the products is 24 months. The warranty period begins on the day of receipt of the goods. The warranty period is extended by the time during which the product was under warranty repair. In case of exchange of goods, the new warranty period starts from the moment of its acceptance. The cashier's receipt or invoice (keep it carefully) that you have enclosed in the order (package) from us serves as a guarantee document for processing the guarantee. The warranty applies to manufacturing defects of the products or other defects that were not caused by unprofessional or careless handling. The right to claim the warranty expires in the following cases:
- mechanical damage,
- use of the product contrary to its purpose or operating instructions (e.g. hitting the edge of the table with a bat)
- using the product in conditions that do not correspond to the parameters of the method of use specified by the manufacturer,
- the goods have been damaged by excessive loading or use contrary to the conditions specified in the documentation,
- the warranty does not apply to normal wear and tear of the goods caused by its use (total wear and tear of the shoes due to intensive use even before the expiration of 2 years).
Complaints procedure
If defects occur on goods purchased in the store during the warranty period, the customer has the right to claim this defect. The buyer can file a valid claim in one of the following ways:
- to the e-mail address of the operator info@dhs-729.eu
- by mail to the address of the operator:
-
TenCorp s.r.o.
- Karla IV. 54
- 530 02 Pardubice
- Czech Republic
- ID: 10914960
- VAT number: CZ10914960
-
When processing a complaint, the store proceeds according to the following conditions:
- the customer delivers the claimed goods at his expense to the address of the store. Claimed goods must be delivered complete, including all components and accessories (unless otherwise agreed), purchase documents must be attached, or warranty card;
- the customer clearly and completely describes the defect in the goods. Claimed goods will only be checked for a defect claimed by the customer;
- if the customer does not remove any material or formal defects of the complaint within the period set by the store, the goods will be returned and the complaint will be rejected.
- The store will deal with a duly applied claim no later than 30 days from the day of delivery of the claimed goods.
- If the deadline according to point 3 cannot be met, the store informs the customer about the extension of the deadline and the reasons for it.
- If the defect in the goods can be removed, the customer has the right to have it removed free of charge.
- If the defect in the goods is irreparable, the customer has the right to exchange the goods or withdraw from the contract. He has the same right even if a defect that can be removed occurs repeatedly.
PROTECTION OF PERSONAL DATA
The seller processes the buyer's personal data. You can find more information on such processing on the page "Protection of personal data" .
Final provisions
These terms and conditions apply to the extent and wording that is stated on the seller's website on the day the electronic order is sent. By sending an electronic order, the buyer confirms to the seller that he accepts the price for the ordered goods, including forwarding and transport costs, and all business terms and conditions in the wording valid at the time the order is made and sent. The buyer is bound by the sent order for the period specified for the delivery of the goods. The participants have expressly agreed in accordance with the provisions of §262, paragraph 1 of the Commercial Code, that unless the terms and conditions expressly provide otherwise, their rights and obligations are governed by the Commercial Code, especially its provisions §409 et seq.